60 ideja protiv birokratije i korupcije. 60 ideas against bureaucracy and corruption.

Problem

Prijava u eUpravu na telefonu i dalje traži lozinke, kodove i dodatne aplikacije.

Predlog

Ulaz i potpisivanje zahteva otiskom prsta ili licem, kao u svakoj bankarskoj aplikaciji. Telefon već zna da ste to vi, država samo treba da to iskoristi.

The problem

Logging into eUprava on a phone still means passwords, codes and extra apps.

The proposal

Log in and sign requests with fingerprint or face, like in any banking app. The phone already knows it is you; the state only needs to use that.

Problem

Stranac koji dobije boravak često mora da otvara novi nalog i novu e-poštu da bi dobio viši nivo pristupa.

Predlog

Jedan nalog vezan za lični broj (EBS). Kada osoba dobije boravak ili državljanstvo, nalog se samo automatski podiže na viši nivo, bez nove registracije i bez gubitka istorije.

The problem

A foreigner who gets residence often has to open a new account and a new email to reach a higher access level.

The proposal

One account tied to the personal number (EBS). When a person gets residence or citizenship, the account is automatically upgraded, with no new registration and no lost history.

Problem

Već postoji: eSanduče na portalu eUprave i posebna aplikacija eSanduče, a odnedavno i mobilna aplikacija eUprava. Problem: to su odvojeni kanali i nalozi, pa ljudi ne otvaraju sanduče i propuštaju rešenja i rokove.

Predlog

eSanduče postaje deo mobilne eUprave, sa push obaveštenjem i e-poštom za svako novo pismo, potvrdom prijema i podsetnikom pre roka. Ako pismo ostane nepročitano, sistem te podseti.

The problem

Already exists: eSanduče on the eUprava portal and a separate eSanduče app, and now the eUprava mobile app as well. Problem: these are separate channels and accounts, so people do not open the mailbox and miss decisions and deadlines.

The proposal

eSanduče becomes part of the eUprava app, with a push notification and email for every new letter, a receipt confirmation and a reminder before the deadline. If a letter stays unread, the system reminds you.

Problem

Neki državni servisi rade samo na Windows računaru, sa posebnim programima i čitačima kartica.

Predlog

Svaka usluga radi u običnom pregledaču na telefonu, Mac-u, Linux-u i Windows-u. Jedan dizajn sistem za sve sajtove države, tako da sve izgleda i radi isto.

The problem

Some state services work only on a Windows PC, with special software and card readers.

The proposal

Every service works in a normal browser on phone, Mac, Linux and Windows. One design system for all state websites, so everything looks and works the same.

Problem

Za pasoš i ličnu kartu termini su popunjeni nedeljama unapred, a sistem pušta samo 30 dana.

Predlog

Prava onlajn lista čekanja umesto „nema termina”: sistem sam ponudi prvi slobodan termin i javi ako se oslobodi raniji. Produženje dokumenata onlajn i dostava poštom na kućnu adresu.

The problem

Passport and ID appointments are booked weeks ahead, and the system opens only 30 days.

The proposal

A real online waiting list instead of “no slots”: the system offers the first free slot and alerts you if an earlier one opens. Online renewal and delivery by post to your home.

Problem

Za pregled se zove dom zdravlja, telefon je zauzet, a za specijalistu treba ići po uput.

Predlog

Jedna aplikacija za sve termine: izabrani lekar, specijalista, laboratorija. Elektronski uput, podsetnik dan ranije i otkazivanje jednim klikom.

The problem

To see a doctor you call the health centre, the line is busy, and for a specialist you go in person for a referral.

The proposal

One app for all appointments: GP, specialist, lab. Electronic referral, a reminder the day before and cancellation in one tap.

Problem

Obaveštenja se gube, podaci između CROSO i NSZ se ne poklapaju, a zakonski rok od 15 dana se ne poštuje.

Predlog

Jedan portal za strance: status zahteva, rokovi, lista dokumenata i sva obaveštenja na jednom mestu, na srpskom i engleskom. Podaci se automatski usklađuju između službi.

The problem

Notifications get lost, CROSO and NSZ data do not match, and the legal 15-day deadline is ignored.

The proposal

One portal for foreigners: application status, deadlines, document checklist and all notices in one place, in Serbian and English. Data is synced between agencies automatically.

Problem

Stranci, investitori i turisti ne mogu da koriste većinu državnih sajtova bez prevodioca.

Predlog

Svaki državni servis dostupan na engleskom, uz mogućnost dodavanja drugih jezika. Formulari, uputstva i odgovori podrške, ne samo naslovna strana.

The problem

Foreigners, investors and tourists cannot use most state websites without a translator.

The proposal

Every state service available in English, with other languages possible. Forms, guides and support answers, not only the home page.

Problem

Niko ne zna koliko se zaista čeka na koju uslugu i koje službe ne rade dobro.

Predlog

Javna kontrolna tabla: prosečno vreme čekanja, broj zahteva, ocene građana, za svaku službu. Kod državnih servisa otvoren, uz nagrade za prijavljene greške (bug bounty).

The problem

Nobody knows how long each service really takes or which offices perform badly.

The proposal

A public dashboard: average waiting time, number of requests, citizen ratings, for every office. State software is open source, with rewards for reported bugs (bug bounty).

Problem

Zahtev za državljanstvo može da čeka godinama bez ikakve informacije. eDržavljanstvo od 2023. pokriva samo uverenje i prijem dece, i traži ConsentID.

Predlog

Svaki zahtev ima onlajn status i jasno vidljiv maksimalni rok. Podnosilac vidi u kojoj je fazi i ko trenutno radi na predmetu.

The problem

A citizenship application can wait for years with no information. eDržavljanstvo (since 2023) covers only the certificate and child admission, and needs ConsentID.

The proposal

Every application has an online status and a clearly visible maximum deadline. The applicant sees the current stage and who is handling the file.

Problem

Isplata trudničkog i porodiljskog bolovanja kasni, a žena ne zna gde je zapelo.

Predlog

eBolovanje (od 1. januara 2026, već 230.000 e-doznaka) dobija status isplate: obračunato, poslato, isplaćeno. Ako kasni, vidi se kod koga.

The problem

Pregnancy and maternity leave payments are late, and the woman does not know where they are stuck.

The proposal

eBolovanje (since 1 January 2026, already 230,000 e-doznake, electronic sick notes) gets a payment status: calculated, sent, paid. If it is late, you see who is holding it.

Problem

Upis u vrtić je lutrija: samo u Beogradu 2.165 žalbi roditelja za nedelju dana (2020).

Predlog

Javna onlajn lista sa bodovima i mestom deteta, bez imena. Roditelj vidi tačno zašto je dete na tom mestu i kada se oslobađa mesto.

The problem

Kindergarten enrolment is a lottery: in Belgrade alone, 2,165 parent complaints in one week (2020).

The proposal

A public online list with points and the child's position, without names. Parents see exactly why the child is ranked there and when a place opens.

Problem

Već postoji: sistem ePlati (plati.euprava.gov.rs): taksa se plaća onlajn sa jedinstvenim pozivom na broj, a institucija sama vidi uplatu, bez papirnog dokaza. Problem: uplatnicu i dalje popunjavaš sam (primalac, iznos, svrha), a automatsko popunjavanje i spajanje taksi planirano je tek od 2027.

Predlog

Ubrzati drugu fazu: taksa se obračunava i plaća unutar samog zahteva karticom, IPS QR kodom ili iz aplikacije banke. Sve takse jednog postupka u jednoj uplati, bez uplatnica i bez dokaza o uplati.

The problem

Already exists: the ePlati system (plati.euprava.gov.rs): a fee is paid online with a unique reference number, and the institution sees the payment itself, with no paper proof. Problem: you still fill in the payment slip yourself (payee, amount, purpose), and automatic filling and bundling of fees are planned only from 2027.

The proposal

Speed up the second phase: the fee is calculated and paid inside the application itself by card, IPS QR or banking app. All fees of one procedure in one payment, with no payment slips and no proof of payment.

Problem

Rupa na putu, pokvarena svetiljka ili pitanje o dokumentu: ne zna se kome se javiti, telefoni ne odgovaraju, a prijave i pitanja nestaju bez odgovora.

Predlog

Jedan čet u aplikaciji eUprava. Tu prijaviš gradski problem sa fotografijom i lokacijom, postaviš pitanje o bilo kojoj državnoj usluzi ili te preusmere na pravu službu. Odgovori nadležnih službi stižu u isti čet, normalnim ljudskim jezikom, bez birokratije. Svaka prijava ima status i rok, a na javnoj mapi se vidi šta je rešeno. Tako nema potrebe za suvišnim pozivima, a telefon ostaje za one kojima je potreban, na srpskom i engleskom.

The problem

A pothole, a broken streetlight or a question about a document: nobody knows whom to contact, phones go unanswered, and reports and questions vanish without a reply.

The proposal

One chat in the eUprava app. You report a city problem with a photo and location, ask about any state service, or get redirected to the right office. Answers from the responsible offices arrive in the same chat, in plain human language, without bureaucracy. Every report has a status and a deadline, and a public map shows what has been fixed. No more unnecessary phone calls, while the phone line stays for those who need it, in Serbian and English.

Problem

Već postoji: Srbijavoz prodaje karte onlajn i u aplikaciji, a Polazak.rs ima red vožnje i onlajn karte za međunarodne autobuske linije. Problem: za većinu domaćih autobusa karta se kupuje na šalteru stanice, a onlajn kartu često treba odštampati.

Predlog

Jedan sistem prodaje karata za sve autobuske prevoznike i stanice: red vožnje, kupovina karticom i karta u telefonu, bez štampanja. Stanične usluge (peronska karta) uključene u cenu.

The problem

Already exists: Srbijavoz sells tickets online and in its app, and Polazak.rs has timetables and online tickets for international bus lines. Problem: for most domestic buses you still buy the ticket at the station counter, and an online ticket often has to be printed.

The proposal

One ticketing system for all bus carriers and stations: timetable, card payment and a ticket on your phone, no printing. Station charges (peronska karta) included in the price.

Problem

Već postoji: u Beogradu aplikacija Parking servis sa onlajn plaćanjem. Problem: SMS parking radi samo sa srpskim brojem, aplikaciju treba instalirati i registrovati, a svaki grad ima svoja pravila i aplikacije, pa turisti i stranci teško plaćaju.

Predlog

Na svakom parking mestu ili zoni stoji QR kod. Skeniraš ga ili otvoriš jedan sajt, na primer parkovka.gov.rs, uneseš broj zone i registarski broj vozila, izabereš vreme i platiš preko Apple Pay ili Google Pay. Ako ostaviš broj telefona, besplatan SMS te podseti kada parking ističe, a možeš izabrati i e-poštu, što je još jeftinije.

The problem

Already exists: in Belgrade the Parking servis app with online payment. Problem: SMS parking works only with a Serbian number, the app has to be installed and registered, and every city has its own rules and apps, so tourists and foreigners struggle to pay.

The proposal

Every parking spot or zone has a QR code. You scan it or open one website, for example parkovka.gov.rs, enter the zone number and your licence plate, choose the time and pay with Apple Pay or Google Pay. Leave a phone number and a free SMS reminds you before parking expires, or choose email, which is even cheaper.

Problem

Već postoji: elektronska registracija preduzetnika i, od decembra 2023, onlajn prijava brisanja preko portala APR-a. Problem: brisanje i dalje traje, a konačan obračun poreza često stigne 2–3 meseca posle odjave, pa ljudi ne znaju koliko duguju.

Predlog

Kroz reformu APR-a i Poreske uprave otvaranje i zatvaranje rade za jedan dan, kao u Gruziji (registracija i brisanje za 1 radni dan) i Estoniji (brisanje onlajn). Pri odjavi vidiš konačan porez i platiš ga odmah, bez rešenja posle nekoliko meseci. Veće firme kojima fali mesečni izveštaj plate obračunato sada, a razliku doplate posle izveštaja.

The problem

Already exists: electronic registration of a preduzetnik (sole trader) and, since December 2023, an online deregistration request on the APR portal. Problem: closure still takes time, and the final tax assessment often arrives 2–3 months after deregistration, so people do not know what they owe.

The proposal

Through a reform of APR and Poreska uprava, opening and closing take one day, as in Georgia (registration and deletion in 1 working day) and Estonia (online deletion). On closing you see the final tax and pay it at once, with no decision months later. Larger firms missing a monthly report pay what is calculated now and top up the difference after the report.

Problem

Struja, voda, grejanje, đubre i porezi: svaki račun stiže posebno, sa svojim brojem pretplatnika, i plaća se posebno. Teško je videti šta je plaćeno, a šta ne.

Predlog

U jedinstvenom delu eUprave za plaćanja vežeš sve brojeve pretplatnika i državne obaveze, pa se svi računi sami učitavaju na jedno mesto. Plaćaš ih tu, preko Apple Pay, Google Pay, kartice ili NBS IPS QR koda. Odmah je jasno šta je gde i šta je plaćeno. Velike prepravke nisu potrebne, jer ovi podaci već postoje i prolaze kroz sisteme u Srbiji.

The problem

Electricity, water, heating, waste and taxes: each bill arrives separately with its own customer number and is paid separately. It is hard to see what has been paid.

The proposal

In a single payments section of eUprava you link all your customer numbers and state obligations, and every bill is pulled into one place automatically. You pay right there with Apple Pay, Google Pay, a card or NBS IPS QR. It is instantly clear what is where and what is paid. No big rebuild is needed, because this data already exists and flows through Serbian systems.

Problem

Lokalna eko-taksa se plaća posebno, ljudi za nju ne znaju i dobijaju kamate.

Predlog

Eko-taksa postaje deo jedinstvene poreske strane sa podsetnikom i automatskim obračunom.

The problem

The local eko-taksa (eco-tax) is paid separately, people do not know about it and get interest charges.

The proposal

The eko-taksa becomes part of the single tax page, with a reminder and automatic calculation.

Problem

Instant plaćanje QR kodom (IPS NBS) nije dostupno nerezidentima u mnogim bankama.

Predlog

Svaki klijent banke, rezident ili ne, može da plaća IPS QR kodom i prima instant uplate.

The problem

Instant QR payments (NBS IPS) are not available to non-residents in many banks.

The proposal

Every bank client, resident or not, can pay with IPS QR and receive instant transfers.

Problem

Već postoji: NBS usluga Prenesi: novac se šalje na broj mobilnog telefona u većini bankarskih aplikacija, za nekoliko sekundi. Problem: za račune za struju, vodu i takse i dalje treba broj računa, poziv na broj i šifra plaćanja.

Predlog

Račune plaćati samo sa brojem pretplatnika, firmom i iznosom, kao alias u UPI (Indija) ili Pix (Brazil). Prenesi proširiti na plaćanja firmama i državi po jednostavnom aliasu: PIB, broj pretplatnika ili broj predmeta.

The problem

Already exists: the NBS Prenesi service: money is sent to a mobile phone number in most banking apps within seconds. Problem: electricity, water and fee payments still need an account number, poziv na broj (reference) and payment code.

The proposal

Pay bills with just the customer number, company and amount, like an alias in UPI (India) or Pix (Brazil). Extend Prenesi to payments to companies and the state by a simple alias: PIB (tax ID), customer number or case number.

Problem

Već postoji: od 2016. ZUP (čl. 9 i 103) obavezuje službe da same pribave podatke iz službenih evidencija, a eZUP povezuje 18 baza osam institucija: matične knjige, MUP, Poreska, PIO, NSZ, CROSO, RGZ i pravosuđe. Problem: pravilo se ne poštuje svuda i mnogi registri nisu u eZUP-u, pa građani i dalje nose uverenja, a list nepokretnosti plaćaju i do 50 €.

Predlog

Svi registri u eZUP, uključujući lokalne i javna preduzeća. Službenik koji traži papir koji država već ima mora to pisano da obrazloži, a građanin može da se žali onlajn. Kako merimo uspeh: javna statistika po službi, koliko uverenja se izdaje samo da bi se nosilo drugoj službi.

The problem

Already exists: since 2016 the ZUP (Law on General Administrative Procedure, Arts. 9 and 103) obliges offices to obtain data themselves from official records, and eZUP links 18 databases of eight institutions: civil registers, MUP, Poreska uprava, PIO, NSZ, CROSO, RGZ and the judiciary. Problem: the rule is not followed everywhere and many registers are not in eZUP, so people still carry certificates and pay up to €50 for a list nepokretnosti (property sheet).

The proposal

Every register in eZUP, including local ones and public companies. A clerk who asks for a paper the state already holds must justify it in writing, and the citizen can complain online. How we measure success: public statistics per office on how many certificates are issued only to be carried to another office.

Problem

Upis u katastar traje mesecima i ne zna se ko je na redu. RGZ je 2020. prijavio 23.924 zaustavljena zahteva poslata od notara (komora to osporava).

Predlog

Svaki predmet ima onlajn status i mesto u javnom redu. Vidi se koliko predmeta je ispred vas i kada se očekuje rešenje.

The problem

Registration in the katastar takes months and nobody knows whose turn it is. In 2020 RGZ reported 23,924 suspended requests sent by notaries (the notaries' chamber disputes this).

The proposal

Every case has an online status and a place in a public queue. You see how many cases are ahead of you and when to expect a decision.

Problem

Već postoji: od 2019. servis eBeba („Bebo, dobro došla na svet”): u porodilištu se odjednom upisuju rođenje, prebivalište i zdravstveno osiguranje i podnosi zahtev za roditeljski dodatak. Problem: tako radi samo rođenje. Venčanje, smrt člana porodice ili selidba i dalje znače mnogo šaltera i papira.

Predlog

Princip eBebe proširiti na ostale životne događaje: venčanje (novo prezime u svim registrima i dokumentima), smrt (penzija, zdravstveno, ostavina, računi) i selidba. Jedan zahtev, a služba sama obaveštava ostale. Kako merimo uspeh: broj šaltera i papira po događaju.

The problem

Already exists: since 2019 the eBeba service (“Bebo, dobro došla na svet”): at the maternity ward the birth, prebivalište (residence) and health insurance are registered at once, and the roditeljski dodatak (parental allowance) is applied for. Problem: only birth works this way. A wedding, a death in the family or a move still mean many counters and papers.

The proposal

Extend the eBeba principle to other life events: wedding (new surname in every register and document), death (pension, health insurance, inheritance, bills) and moving house. One application, and the office notifies the others itself. How we measure success: counters and papers per event.

Problem

Na listi čekanja RFZO je preko 75.000 ljudi (jul 2023), a liste nisu jasne ni povezane.

Predlog

Jedna nacionalna lista za sve bolnice, sa vašim mestom i procenom datuma. Ako se termin oslobodi u drugom gradu, sistem ga ponudi.

The problem

Over 75,000 people are on RFZO waiting lists (July 2023), and the lists are unclear and disconnected.

The proposal

One national list for all hospitals, with your position and an estimated date. If a slot opens in another city, the system offers it.

Problem

Srbija je izgubila oko 1.800 lekara, a o 30% mesta odlučuje vladina komisija, ne bolnica.

Predlog

Svi konkursi u javnom sektoru objavljeni onlajn, sa kriterijumima, bodovima i obrazloženjem izbora.

The problem

Serbia has lost about 1,800 doctors, and 30% of vacancies are decided by a government commission, not the hospital.

The proposal

All public-sector vacancies published online, with criteria, scores and the reason for each choice.

Problem

Već postoji: profesionalno priznavanje diplome za posao radi Agencija za kvalifikacije (ENIC/NARIC): zahtev se podnosi isključivo elektronski, a za većinu stranih fakulteta traje u proseku 8 dana. Problem: akademsko priznavanje za nastavak studija radi svaki fakultet po svom postupku, uz overene prevode i lične dolaske.

Predlog

Jedan onlajn postupak i za akademsko priznavanje na svim univerzitetima, sa zakonskim rokom i statusom. Javna lista već procenjenih stranih programa, da se isti program ne proverava iznova. Originali samo kada služba ne može da proveri diplomu elektronski.

The problem

Already exists: professional recognition of a diploma for work is done by the Agencija za kvalifikacije (ENIC/NARIC): applications are electronic only, and for most foreign faculties it takes 8 days on average. Problem: academic recognition for further study is done by each faculty with its own procedure, certified translations and visits in person.

The proposal

One online procedure for academic recognition too, at every university, with a legal deadline and a status. A public list of foreign programmes already assessed, so the same programme is not checked again. Originals only when the office cannot verify the diploma electronically.

Problem

Kad izgubite novčanik, idete u policiju, pa na više šaltera za svaki dokument.

Predlog

Jedna onlajn prijava gubitka ili krađe poništava sve dokumente i odmah pokreće izdavanje novih.

The problem

When you lose your wallet, you go to the police and then to several counters for each document.

The proposal

One online report of loss or theft cancels all documents and immediately starts issuing new ones.

Problem

Supružnik i deca podnose posebne zahteve sa istim dokumentima.

Predlog

Jedan porodični zahtev: dokumenti se podnose jednom, a odluka važi za sve članove.

The problem

Spouse and children each file separate applications with the same documents.

The proposal

One family application: documents are submitted once and the decision covers every member.

Problem

Zakonski rok je 60 dana, a 10% ljudi čeka i do 5 meseci. Privremena rešenja kasnije traže povraćaj novca.

Predlog

Podaci o stažu unapred spremni, penzija se obračunava automatski, a građanin vidi status i obračun.

The problem

The legal deadline is 60 days, yet 10% wait up to 5 months. Temporary decisions later demand repayments.

The proposal

Service records ready in advance, the pension is calculated automatically, and the citizen sees the status and calculation.

Problem

Za dečji dodatak i druga davanja treba skupiti papire koje država već ima.

Predlog

Država sama proverava pravo iz svojih podataka i ponudi davanje. Građanin samo potvrdi.

The problem

For child allowance and other benefits you gather papers the state already holds.

The proposal

The state checks eligibility itself from its own data and offers the benefit. The citizen just confirms.

Problem

Nalazi iz državnih i privatnih laboratorija i bolnica su na papiru ili u različitim sistemima. Kada pređeš iz privatne klinike u državnu ili obrnuto, sve nosiš sam i često ponavljaš analize.

Predlog

Jedan eZdravlje API na koji se povezuju sve laboratorije i zdravstvene ustanove u Srbiji, državne i privatne. Nalazi, snimci i izveštaji se razmenjuju u jednostavnom formatu, na primer PDF, pa lekar odmah vidi šta je urađeno. Sve samo uz tvoju saglasnost: jednom, unapred, u aplikaciji eUprava u odeljku „Dozvole” odobriš da ustanove vide tvoje podatke, i to samo tokom posete.

The problem

Results from public and private labs and hospitals are on paper or in different systems. When you move from a private clinic to a public one or back, you carry everything yourself and often repeat tests.

The proposal

One eZdravlje API that connects every lab and healthcare provider in Serbia, public and private. Results, scans and reports are exchanged in a simple format, for example PDF, so the doctor instantly sees what has been done. Everything only with your consent: once, in advance, in the eUprava app under “Dozvole” (permissions) you allow providers to see your data, and only during a visit.

Problem

Za vozačku, posao, sport i oružje traže se posebna lekarska uverenja.

Predlog

Jedan digitalni pregled važi za sve namene u kojima su zahtevi isti, a službe ga same proveravaju.

The problem

Separate medical certificates are required for driving, work, sport and firearms.

The proposal

One digital check-up is valid wherever the requirements are the same, and offices verify it themselves.

Problem

Mali biznisi sa malim prometom radije uzimaju gotovinu, jer im provizija za kartice deluje skupo. Po udruženju taksista (jul 2024) terminal ima oko 90% vozila, a gotovina se i dalje traži. Veliki deo prometa ostaje u sivoj zoni.

Predlog

Država se dogovara sa bankama o nižoj proviziji za male firme, na primer do 1% za NBS IPS QR (po NBS, banke već nude 0,3–0,5%) i do 1,7% za kartice preko terminala. Uz to ide državni program koji malim firmama nadoknađuje te troškove. Primanje bezgotovinskog plaćanja postaje isplativo, gotovinske transakcije prelaze u legalne tokove, a siva ekonomija se smanjuje.

The problem

Small businesses with low turnover prefer cash because card fees look expensive. According to the taxi association (July 2024), about 90% of taxis have a terminal, yet drivers still ask for cash. A large share of turnover stays in the grey economy.

The proposal

The state agrees lower fees with banks for small businesses, for example up to 1% for NBS IPS QR (per NBS, banks already offer 0.3–0.5%) and up to 1.7% for cards via terminals. On top of that, a state programme reimburses these costs for small firms. Accepting cashless payments becomes worthwhile, cash transactions move into the open, and the grey economy shrinks.

Problem

Već postoji: SEF, obavezan i besplatan sistem e-faktura. Problem: po Zaštitniku privrednika i Računovodstvenoj komori (feb. 2024) evidencija PDV-a u SEF-u ima preko 250 polja i duplira posao. Za poređenje, EU direktiva o PDV-u traži oko 15 obaveznih podataka na fakturi, a za pojednostavljenu fakturu samo 5.

Predlog

Evidenciju PDV-a popunjavati automatski iz faktura koje su već u SEF-u, a preduzetnik samo potvrdi. Za male iznose pojednostavljena faktura po uzoru na EU, šabloni i povezivanje sa knjigovodstvenim programima. Manje ručnog unosa znači manje grešaka i manje troškova.

The problem

Already exists: SEF, the mandatory and free e-invoicing system. Problem: according to the Zaštitnik privrednika association and the Accounting Chamber (Feb 2024), VAT records in SEF have over 250 fields and duplicate work. For comparison, the EU VAT Directive requires about 15 mandatory details on an invoice, and only 5 on a simplified one.

The proposal

Fill VAT records automatically from invoices already in SEF, so the business only confirms them. For small amounts a simplified invoice on the EU model, templates and links to accounting software. Less manual entry means fewer errors and lower costs.

Problem

Firma šalje iste podatke poreskoj, statistici, APR-u i fondovima.

Predlog

Jedan izveštaj, a službe same uzimaju podatke koji im trebaju.

The problem

A company sends the same data to the Poreska uprava, the statistics office, APR and the funds.

The proposal

One report, and agencies pull the data they need.

Problem

Priključak na struju, vodu ili gas traje nepredvidivo dugo.

Predlog

Zahtev onlajn, sa cenom, rokom i statusom, i automatskom kaznom za kašnjenje.

The problem

Connecting to electricity, water or gas takes an unpredictable time.

The proposal

An online application with price, deadline and status, and an automatic penalty for delays.

Problem

Za apostil se ide lično u osnovni sud, sa originalom i kopijom, radnim danom do 15 časova, i plaća 3.100 dinara po dokumentu. Za ljude iz dijaspore i strance to znači put u Srbiju ili posrednike.

Predlog

Apostil se traži onlajn u eUpravi i izdaje kao elektronski apostil po programu Haške konferencije (e-APP), uz javni e-registar u kome svako može da proveri da li je pravi. Za dokumente koje država već ima u elektronskom obliku (izvodi, uverenja, diplome) apostil stiže odmah, bez odlaska u sud. Desetine država, od Ukrajine i Jermenije do Francuske i Japana, već su prijavile primenu e-APP.

The problem

For an apostille you go in person to the osnovni sud (basic court) with the original and a copy, on working days until 3 pm, and pay 3,100 dinars per document. For the diaspora and foreigners this means a trip to Serbia or a middleman.

The proposal

Request the apostille online in eUprava and receive an electronic apostille under the Hague Conference e-APP programme, with a public e-register where anyone can check it is genuine. For documents the state already holds electronically (extracts, certificates, diplomas) the apostille arrives instantly, with no trip to court. Dozens of countries, from Ukraine and Armenia to France and Japan, have already reported e-APP implementation.

Problem

Po Zakonu o deviznom poslovanju stranac je u prvoj godini boravka nerezident, čak i sa boravišnom dozvolom. I posle toga banka traži dokaz o adresi u poslednjih godinu dana, u praksi uverenje iz MUP-a: još jedan šalter, taksa i posao za MUP.

Predlog

Dva koraka. 1. Izmena Zakona o deviznom poslovanju: odobren privremeni ili stalni boravak odmah znači status rezidenta, jer je država osobu već proverila. 2. Elektronska provera: banka proverava važenje boravka onlajn, preko eUprave ili QR koda, bez uverenja. Napomena: ovo je devizna rezidentnost; poreska rezidentnost ostaje po poreskim pravilima.

The problem

Under the Zakon o deviznom poslovanju (Foreign Exchange Act) a foreigner is a non-resident in the first year of stay, even with a residence permit. After that the bank still wants proof of address for the last year, in practice a MUP certificate: another counter, another fee and more work for MUP.

The proposal

Two steps. 1. Amend the Zakon o deviznom poslovanju: an approved temporary or permanent residence immediately means resident status, because the state has already vetted the person. 2. Electronic check: the bank verifies the residence permit online, via eUprava or a QR code, with no certificate. Note: this is foreign-exchange residency; tax residency still follows the tax rules.

Problem

Notarske usluge poskupljuju (bod sa 150 na 180 dinara, neke usluge sa 600 na 1.440), a za jednostavne stvari mora lično.

Predlog

Jednostavne overe i ugovori onlajn, uz video identifikaciju. Javni kalkulator cena za svaku uslugu.

The problem

Notary fees keep rising (point value from 150 to 180 dinars, some services from 600 to 1,440), and even simple matters need a visit.

The proposal

Simple certifications and contracts online, with video identification. A public price calculator for every service.

Problem

Već postoji: po Zakonu o matičnim knjigama (čl. 82) izvodi nemaju ograničen rok važenja, a od decembra 2022. e-izvodi su besplatni. Problem: banke, sudovi, ambasade i druge službe i dalje traže izvod „ne stariji od 6 meseci”, pa se isti papir vadi iznova.

Predlog

Primeniti zakon dosledno: nijedna služba ne sme da traži „svež” izvod. Ako su potrebni najnoviji podaci, služba ih sama pogleda u registru preko eZUP-a. Za strane institucije izvod ima QR proveru i napomenu na engleskom da važi bez roka. Kako merimo uspeh: koliko se izvoda izdaje ponovo za iste podatke.

The problem

Already exists: under the Zakon o matičnim knjigama (Art. 82), extracts have no expiry date, and since December 2022 e-extracts are free. Problem: banks, courts, embassies and other offices still demand an extract “not older than 6 months”, so the same paper is ordered again and again.

The proposal

Apply the law consistently: no office may ask for a “fresh” extract. If the latest data is needed, the office checks the register itself through eZUP. For foreign institutions the extract carries a QR check and an English note that it has no expiry. How we measure success: how many extracts are re-issued for unchanged data.

Problem

Za mnoge zahteve i dalje se traži overena kopija dokumenta kod notara ili u opštini.

Predlog

Ukinuti overu kopija za državne službe. Original se proverava preko registra ili QR koda.

The problem

Many applications still require a copy certified by a notary or the municipality.

The proposal

Abolish certified copies for state offices. The original is checked via the register or the QR code.

Problem

Promena adrese u svim dokumentima košta do 10.000 dinara, a MUP kaže da preko eUprave nije moguće.

Predlog

Adresa se menja jednom onlajn, a nova se automatski upisuje u sve registre i dokumente.

The problem

Updating an address on all documents costs up to 10,000 dinars, and the police say it cannot be done via eUprava.

The proposal

The address is changed once online, and the new one flows automatically to all registers and documents.

Problem

Ostavinski postupak kod notara traje oko 3 meseca, a na sudu i godinama.

Predlog

Jednostavni slučajevi bez spora onlajn, sa automatskim podacima iz katastra i banaka i jasnim rokom.

The problem

Probate takes about 3 months at a notary, and years in court.

The proposal

Simple, undisputed cases online, with data pulled automatically from the cadastre and banks, and a clear deadline.

Problem

Za svako punomoćje se ide kod notara, čak i za jednostavne stvari.

Predlog

Elektronsko punomoćje u eUpravi: date, ograničite i opozovite ga jednim klikom.

The problem

Every power of attorney needs a notary, even for simple matters.

The proposal

An electronic power of attorney in eUprava: grant, limit and revoke it in one click.

Problem

Posle registracije i obaveznog osiguranja od autoodgovornosti moraš po nalepnicu i papire, iako država već ima sve podatke. Vozač ih nosi samo da bi ih pokazao na kontroli.

Predlog

Izmeniti zakon i ukinuti obavezu nalepnice. Podaci o registraciji i osiguranju su u eUpravi, a saobraćajna policija ima aplikaciju eUprava za zaposlene: po broju tablice odmah vidi da li je osiguranje plaćeno. Baza je učitana i radi i bez interneta, a kada ima veze, proverava najnovije stanje, na primer da osiguranje ističe danas. Velika Britanija je papirni disk ukinula 2014. i proverava vozila kamerama i bazom osiguranja, a Irska ukida svoj disk zakonom.

The problem

After registration and compulsory autoodgovornost (motor liability) insurance you still have to collect a sticker and papers, although the state already has all the data. Drivers carry them only to show at a check.

The proposal

Change the law and drop the sticker requirement. Registration and insurance data live in eUprava, and traffic police get an eUprava staff app: by licence plate they instantly see whether insurance is paid. The database is preloaded and works offline, and with a connection it checks the latest status, for example that insurance expires today. The UK abolished its paper disc in 2014 and checks vehicles with cameras and an insurance database; Ireland is abolishing its disc by law.